Referrals

If you refer us to a friend or co-worker etc., and they let us know that you recommended them when they book, you'll get a coupon code for a free lesson or service.

In addition to that, you will get an extra free lesson or service when they book their first package.

 
Bookings

+ Full payment is required at the time of booking.

+ You cannot book less than 24 hours in advance.**

+ Packages expire 100 days from the date of purchase.

** bookings less than 24 hours in advance are possible, for an additional $5/hr fee and if there is a good reason you need it, but you will need to contact us to arrange them. 

 
Cancellations

+ You may cancel a booking yourself up to 12 hours before the start time, upon which a full refund will be issued.

 

+ Bookings cannot be cancelled by yourself less than 12 hours before the start time, so in this event, you will need to contact us and upon which you will receive a 50% refund for individual bookings or a full lesson/service refund for package bookings.

 

+ If you are a no-show to an appointment, or do not give reasonable prior notice, your payment/lesson is completely non-refundable.

+ If we are the ones to cancel the booking (from a package), and it is your only booking in that particular week, your package expiry date will be extended by one week to compensate for this.

 
Policy Changes

We may modify our terms of use, prices and services from time to time with or without notice to our clients. Although we endeavour to notify our clients of any significant modifications, any such changes will be effective immediately upon public posting here on our website. This means your continued use of our services (accepting the terms when booking) constitute your acceptance of these modified terms.