Referrals

If you refer us to someone else, and they let us know that you recommended them when they book, you'll get a coupon code for a free 1 hour consultation or service.

In addition to that, you will get an extra 1 hour consultation or service when they book their first package with us.

 
Bookings

+ Full payment is required at the time of booking.

+ You cannot book less than 24 hours in advance.**

+ Packages expire 100 days from the date of purchase.

** bookings less than 24 hours in advance are possible, for an additional $10/hr fee and if there is a good reason you need it, but you will need to contact us to arrange them. 

 
Cancellations

+ You may cancel a booking yourself up to 12 hours before the start time, upon which either a free coupon code or refund will be issued (minus the payment provider fee) or the time will be added back into your package.

 

+ Bookings cannot be cancelled by yourself less than 12 hours before the start time, so in this event, you will need to contact us with your reason and after which will receive a 50% refund for individual bookings (or a free coupon code for later use) or the time will be added back into your package.

 

+ If you are a no-show to an appointment, or do not give reasonable prior notice, your payment/booking/time is completely non-refundable.

+ Should we be the ones to cancel a booking for any reason, time will be added back into your package and the expiry date will be extended by one week to compensate for this and if it was an individual booking, you will either be offered a full refund or a fee coupon code for later use.

 
Discount Codes

Discount codes are issued in line with our referral policy or in certain other special circumstances.

Clients that are eligible for coupon codes (one-off or on-going) are solely responsible for their use.**  

** if an eligible client should forget to use a code when booking a package, additional time will be added to it, to compensate for the mistake. 
** if an eligible client should forget to use a code when booking a single booking, a partial refund can be requested but please note that it will be minus the payment provider fee (details of which will be provided upon request).

 
Policy Changes

We may modify our terms of use, prices and services from time to time with or without notice to our clients. Although we endeavour to notify our clients of any significant modifications, any such changes will be effective immediately upon public posting here on our website. This means your continued use of our services (accepting the terms when booking) constitute your acceptance of these modified terms.